What makes a great bike shop?

The bikes and the gear are obviously important, but for us it’s the people that really matter. Every member of staff at Oneplanet Adventure are mad about bikes. We all ride, and we are all passionate about passing on our love for mountain biking and considerable experinence to make sure you get the most out of the sport.

Whether it’s fitting you for your first bike or advising on your dream custom build, we’ve got the knowledge and expertise to make sure you can be confident in the decisions you make. If you have any questions you think we might be able to help with, please just give us a call on 01978 751656, drop us an email us at hello@oneplanetadventure.com, or better still, pop in and we can have a chat over a coffee.

Prepare for all weathers with a great range of clothing and accessories, with a fantastic selection for men, ladies and kids. Here on the website we've got all our new ranges and seasons and at the same time we've got all our sale clothing on here. Some bargains to be had! 

Get a taste for MTB and ride our trails on one of the great bikes from the hire fleet.

We offer 0% finance and can supply bikes on the Ride to Work Scheme and to top it off our amazing Bike Sales Package comes with every bike sale.

We stock a full range of bikes from GhostNukeproofOrangeSanta CruzYeti and Ibis and with full suspension bikes starting at just £1400.00 we have something to suit everyone, from the complete beginner through to the seasoned racer.

If you're looking for a new bike, clothing or just want some advise you're more than welcome to pop in to see us. The coffee machine is always on and the cakes are always stocked up. What more do you want? 

Coed Llandegla ForestRuthin Rd Llandegla LL11 3AA

OnePlanet Adventure Returns Policy

It is important to everyone at Oneplanet Adventure that you are over the moon with your new purchase. However, if for any reason you aren’t, we do offer a free 365-day returns policy. Items purchased from the Oneplanet Adventure website, with the exception of custom built bikes or wheels, can be returned, provided the item has not been used or fitted, and is in its original packaging with a valid proof of purchase.

The quickest way to return an item to us is to drop it into the store at Oneplanet Adventure, Coed Llandegla Forest, Ruthin Rd, Llandegla, LL11 3AA.  But if you wish to return your purchase by post simply complete our returns form, which we send out with every order, and provide us with all the details of why you wish to return your purchase.  Once you have completed the Returns Form send your package back to us at Oneplanet Adventure, Coed Llandegla Forest, Ruthin Rd, Llandegla, LL11 3AA.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel. Return shipping costs are non-refundable unless an item is found to be faulty, in which case any postage costs will be reimbursed following our assessment of the product.

It can take 5 days for your parcel to reach us depending on the postal service that is used. Once we receive your parcel we will aim to inspect and process your return within 24 hours. Refunds can take up to 5 days to appear in your account. Credit and debit card refunds must be made to the card used for the original purchase. You will receive an email update upon the completion for your return.

If you wish to exchange an item for any reason the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.

Cyclescheme / V12 Finance

If you have made a mail order purchase using our online finance option or through Cyclescheme and would like to return your purchase, please contact us on 01978 751656 or email us, hello@oneplanetadventure.com, before returning your item.

Faulty items and warranty claims

If you believe an item you have received from us is faulty please contact us by email or phone before returning the item.

All products purchased from Oneplanet Adventure come with a full warranty which covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, please call or email us. If you email it is really helpful to include photographs of your product and please also include your original order number.

In some cases the manufacturer / supplier or Oneplanet Adventure may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you and arrange how to do this.

All used items being returned to us must be cleaned for hygiene purposes.

On receipt of your goods we will carry out a full inspection and contact you within 3 working days of receipt.

Proof of purchase is also required with all potential warranty claims.

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