When acknowledgement of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you a “confirmation of order”. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery
The cost of delivery as stated on your order.
We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. You will be contacted to arrange a convenient time once your order has been processed.
If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.
If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

Returns, Refunds and Cancellation Policy
Returns: If order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email on sales@oneplanetadventure.com or by post by writing to Web Sales, Oneplanet Adventure, Coed Llandegla Forest, Ruthin Road, Llandegla, Denbighshire, LL11 3AA. All refunds under this returns policy will be paid within 30 days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found HERE
Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remain intact by contacting us via email on hello@oneplanetadventure.com or by post by writing to Web Sales, Oneplanet Adventure, Coed Llandegla Forest, Ruthin Road, Llandegla, Denbighshire, LL11 3AA. You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.
Availability
Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative, please note that we will not charge you until the order is ready to be dispatched.
Price & Payment
All prices are quoted in pounds sterling. Our prices include value added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by Access, Delta, Mastercard, Solo, Switch/Maestro, Visa, Visa Electron. Payment for goods is in advance only, however, we only charge once an order is ready to dispatch.

Security
We utilise secure servers and secure socket layer technology for the transfer of credit card details, we will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.

Intellectual Property Rights
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Oneplanet Adventure. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Oneplanet Adventure for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Customer Services
All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently. Complaints and feedback can be emailed to hello@oneplanetadventure.com
If you have a query regarding an order please email to hello@oneplanetadventure.com
General enquiries can be sent to hello@oneplanetadventure.com
Disclaimer and limitation of Liability
Oneplanet Adventure have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Oneplanet Adventure takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Oneplanet Adventure shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Oneplanet Adventure makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
Oneplanet Adventure assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Oneplanet Adventure will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
Oneplanet Adventure also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their web site or from a third party’s web site without our prior written consent.
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